FAQ

How long does shipping take?

We process all orders within 1–2 business days. Standard shipping typically takes 5–8 business days within Singapore. International orders may take 10–18 business days depending on your location and local customs.

Do you offer free shipping?

Yes! We offer free shipping on all orders over SGD $80. Orders below $80 have a flat shipping fee applied at checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be displayed at checkout.

How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real time.

What is your return policy?

We offer a 30-day return policy. If you’re not completely satisfied with your AuraGlow device, return it within 30 days of delivery in its original condition for a full refund. Items must be unused and in original packaging.

How do I request a refund?

Simply contact our support team with your order number and reason for return. We’ll guide you through the process and issue your refund within 5–7 business days of receiving the returned item.

Can I cancel my order?

Orders can be cancelled within 12 hours of placement as long as they haven’t been dispatched. After that, please wait to receive your order and then initiate a return. Contact us as soon as possible if you need to cancel.

How does the Handheld Skin Smoothing Device work?

The AuraGlow device uses advanced micro-smoothing technology to gently resurface the skin, stimulate circulation, and reduce the appearance of uneven texture. It’s designed for daily use and works on most areas of the body including face, arms, and legs.

How soon will I see results?

Most users notice softer, smoother skin within 2–4 weeks of consistent daily use. In a user study, 94% of users reported visible improvement within the first month.

Is it suitable for sensitive skin?

Yes! The AuraGlow device is dermatologist approved and clinically tested for all skin types, including sensitive skin. We recommend starting with the lowest intensity setting if you have sensitive skin.

How often should I use it?

For best results, we recommend using the device once daily for 10–15 minutes on the desired area. Consistent use is key to seeing lasting results.

What materials is the device made from?

The AuraGlow device is crafted from premium skin-safe materials including medical-grade silicone contact surfaces and a durable ABS body. All materials are non-toxic, hypoallergenic, and rigorously tested for safety.

Is the device waterproof?

The device is splash-resistant and safe for use with skincare products and serums. However, it should not be fully submerged in water.

How do I clean and maintain it?

Wipe the contact surface with a clean, slightly damp cloth after each use. Avoid harsh chemicals or soaking in water. Store in a cool, dry place when not in use.

Does it come with a warranty?

Yes, every AuraGlow device comes with a 12-month warranty against manufacturing defects. If your device has an issue within this period, contact us and we’ll replace it at no extra cost.