Shipping & Returns

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Standard Shipping (Singapore)

Delivery within Singapore typically takes 3–5 business days from the dispatch date.

International Shipping

We ship to most countries worldwide. International delivery typically takes 10–18 business days depending on your location and local customs clearance. International customers are responsible for any customs duties or import taxes.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your delivery in real time. If you haven’t received your tracking details within 3 business days of ordering, please contact us.

Delays

Delivery times are estimates and may be affected by high demand periods, public holidays, or unforeseen courier delays. AuraGlow is not responsible for delays caused by third-party couriers or customs processing.

Eligibility for Returns

To be eligible for a return, your item must be:

• Returned within 30 days of the delivery date
• In its original condition — unused and undamaged
• In the original packaging with all accessories included

How to Request a Return

To initiate a return, contact our support team with your order number and reason for return. We will provide you with return instructions within 1–2 business days.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and credited to your original payment method.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item, in which case AuraGlow will cover the return shipping.

Non-Returnable Items

The following items cannot be returned:

• Items returned after the 30-day window
• Items that have been used or show signs of wear
• Items not in original packaging

Cancelling an Order

Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. To cancel, contact us immediately with your order number. Once dispatched, the order cannot be cancelled but can be returned under our returns policy.

12-Month Warranty

Every AuraGlow device comes with a 12-month warranty against manufacturing defects. If your device develops a fault within this period due to a manufacturing defect (not caused by misuse or accidental damage), we will replace it at no charge. Contact us with proof of purchase and a description of the issue.